Legal · 01
Privacy Policy
What we collect, why we collect it, and how we keep it. This policy applies to all guests and visitors of Mvorife.
01Information we collect
We collect information that you provide directly when you make a reservation, contact our front desk, or use our services. This includes your name, contact details, payment information, and preferences you share with us.
We also collect limited technical information automatically when you visit our website, such as pages visited and approximate location derived from IP address. We use this to understand how the site is used and to improve it.
02How we use information
We use the information we collect to process reservations, communicate with you about your stay, provide the services you request, and maintain records required by applicable gaming and hospitality regulations.
- To confirm and manage your reservation
- To respond to enquiries and provide guest services
- To meet legal and regulatory obligations, including those related to the gaming floor
- To improve our services and website
03Information sharing
We do not sell guest information. We share information only with service providers who help us operate the resort — for example, payment processors and booking systems — and only to the extent necessary for them to perform their function.
We may disclose information when required by law, including to gaming regulators, or to protect the rights, property, or safety of our guests and staff.
04Data retention
We retain reservation and guest records for as long as necessary to provide our services and meet legal requirements. Gaming-related records are retained for the period required by applicable regulations. After that, records are deleted or anonymised.
05Your rights
You may request access to the information we hold about you, ask for corrections, or request deletion of information that is no longer necessary. To make a request, contact us using the details below.
Where applicable law grants additional rights — such as the right to data portability — we will honour those rights in accordance with that law.
06Security
We use reasonable technical and organisational measures to protect guest information against unauthorised access, alteration, or loss. No system is perfectly secure, but we treat this responsibility seriously and review our practices regularly.
07Changes to this policy
We may update this policy from time to time. When we do, we will revise the date at the bottom of this page. Material changes will be communicated through our website or directly to affected guests where appropriate.
08Contact
If you have questions about this policy or wish to make a request regarding your information, please contact us:
Email: [email protected]
Phone: [Phone number]
Last updated: September 2026